Business relies on customers. In business terminology, the word ‘audience’ is said to these customers. Each business man or industrialist is pulling one another’s leg to win them maximum. The market place is no less than a marathon where marketing experts are busy in making lucrative schemes. But the audience of today is smarter than before. They are more educated and are very much in love with the latest technology updates. For instance, if an advertisement of a cold drink brand declares that it is selling its 200ml bottle at the minimum cost, the smart audience does not rush to buy it blindly. Instead, they will check out the price of other beverages instantly. For doing so, they have an access to internet on smartphones. Amazing!
It’s very tough to know what’s going on in customers’ mind. Is it possible to do so? The experts of market research have been doing so. They bring out their expertise and skills to win over this daunting challenge. Knowing customers can be the key to unlock what’s their behavior; what they want; their tastes and their preferences. Social media marketing is a new addition to the old concept of marketing which is an outstanding way to get insight of the customers or audience. However, market research companies bank on the detailed information that they fetch from the primary and secondary data sources. Let’s have a look below to get clues of how they determine their target audience:
1. Access through social media marketing: Social media marketing runs through various social channels, such as Facebook, Twitter and many more. Since most of the society members exist in these social channels, they share what they like, dislike, love, tastes and preferences. Catching the comment section is an evidence of this fact. Even, ads, videos, quote and image sharing depicts what they love. The best market research company India and of any other countries definitely never miss this source of gathering organic data to target audience.
2. Categorize more to know more: In order to understand, we part the whole into groups. This same idea can do wonder if is applied to know target audience. Group the audience more and more, such as males with different age groups, women, girls, moms and so on. They precise more deeply these groups which enable them to analysis accurately. Such companies review various brands strategies as well to know how they jumped to the most favourite list of the customers. How they take on challenges of the customers’ queries and give them personal touch by sorting out their problems. Their favoritism has the reason which clearly represents that they know their audience very well.
3. Add fresh insights of audience: Apart from the primary and secondary data sources, market research companies never hesitate to go on personal level, just like one on one interview. Customers’ feedback hides their liking. Research Companies judge these feedbacks well and even, ask the customers to know what they would have done if they will be at the place of seller. This is an excellent way to know which audience will fit which product.