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Microsoft Cortana Improving Back Office Services Like Google

Accurately said, “you don’t have to do it all by yourself”. Hundreds of virtual assistants are globally present to assist you in whatever domain you are.

One of the greatest remote assistants that we rely upon is Google. But, there is Microsoft’s Cortana also, which is equally fabulous. Its upgraded voice assistance is ready to give a kick to your back office services. Its extra-ordinary voice support at your workplace shows that wonders will never cease.

Do you want to know what those wonders are?

Let’s come across a brief about Cortana-Microsoft’s Virtual Assistant

 About Cortana:
This virtual assistant is currently making users of more than 700 million Windows 10 devices, iPhone and Android phones. When it was launched in 2014, it acted as a general voice assistant. The users managed to search tedious information, such as the weather condition, over the internet.

 Cortana Now:
Now, its extra-ordinary version has rolled out. The CEO of this esteemed IT support provider-Satya Nadella, amplified his voice while introducing Cortana’s ultra-engaging and some extra-ordinary features in Seattle on May 7, 2019.

What kinds of challenges do disturb back office work?
There are many verticals that often face off roadblocks, creating a bumpy road to hit the bull’s eye.  Such verticals mainly surround the back office operations. These include:
  • Scheduling and rescheduling meetings and conferences
  • Searching open conference rooms
  • Examining whether all invitees have been added to the calendar invite
  • Adding invitees who were skipped from the listing
How does Cortana assist in back office tasks?
Despite being captivated by several voice assistants, like Home and Siri, there workplace still feels the vacuum of valuable assistants. A study in 2017 revealed that these devices are constraint to these tasks:
  • Playing music
  • Asking general questions
  • Setting alarms
  • And checking weather conditions
Cortana has been revamped by integrating some innovative features. These stupendous features take on back office challenges stringently to ward them off through AI and natural language processing. Microsoft had begun embedding the voice assistant into the outlook email application a few years ago.

Today, its virtual support has come into mainstream. It has been refined extra-ordinarily well. Now, identifying people who have confirmed taking on tasks from an email is like a walkover. However, it seems a trivial task but, manual filtering of such emails needs you to sweat out. Microsoft’s virtual assistant is rolled out to
  • Engage with clients by keeping the context
  • Sift through those emails and send them a blueprint of reminders. This is how following them up is no more a can of worm.
  • View upcoming plans and scheduling
  • Check availability
  • Book conference rooms
  • Send directions to an in-car virtual assistant
JP Gownder, vice president and principal analyst at Forrester stated, “Integrating Cortana's intelligence and natural language capabilities into common business applications like Office would save employees time and drive productivity improvements.”


He further added, “Conversational intelligence is far too challenging for us to take their word for it.” It explicitly explains that there are many barriers to conquer the assistance challenges.

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