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Tech Support to WFH People Is Easy By Virtual Assistant


Telework is on the rise. The US has nearly 7% to 10% people have an access to this facility, as per Pew Research. A 2016 Swedish report also states that over 20% people are teleworking. Another study of 30 European countries of 2017 proves that 23% of Danes, 21% of Dutch and 18% of Swedes work from home.  Now, the outbreak of Pandemic COVID-19 has for sure improved this count way more than ever before.

Certainly, this rapid shifting to telework is facing off a ton of challenges. The personnel are looking for tech support urgently for setting up the business continuity globally. When lockdown is all around and people are pressed to live in the quarantine, you can call Indian virtual assistants anywhere for IT support through all these:

1.       Video Calls

Have you tried this support on phone or through text? Most of the times, it sets you ablaze because you have to make a dozen of calls to accurately diagnose the problem, take follow-ups and feedback besides troubleshooting.

Thanks to video calling apps! You can easily come on face to face and discuss about the technical fault. Once you come across the actual trouble using FaceTime on iPhone or Mac or Google Duo, finding its patch won’t take hours. You can remotely access their systems and do the needful immediately. If this is not possible, you can again switch to video calls for educating the user about how to fix it by self.

2.       Screen Recorders

These are one of the great things to record and share the fault as it is with the IT experts in a step by step manner. Even, the tech solutions provider can rewind it multiple times if required to get to the root-cause of the technical breakdown in your system.

If your system is not working properly, you can switch on this feature on your android or iPhone. So, you don’t need to wait on that a bit longer.

3.       Screenshots & Markups

There are some issues with the settings of a particular app or software, which can be addressed easily if you share screenshots and use markups to highlight them. You can access the doodle in your phone to point at the technical issue, which saves on time that you would have spent on messaging and notes.

If you want to get off any confusions and wastage of time, you can take a screenshot on your phone or computer and then, add up some notes using a photos app or another markup app. If you have smart phones with styli, you can precisely highlight the problem and write the explanation with it. Else, you can use your finger to do so.

4.       Video Tutorials

Tutorials are the best things to learn and execute through what is shown in them. That’s why teachers and many professionals together with virtual assistants become a geek upon watching the video tutorials. There are millions of how-to IT support tweaks that can be corresponding to your technical challenge. You can watch them on YouTube and try to fix any hardware or software.

The beauty of these video tutorials is that you can find them in multiple languages. If you are not good enough in understanding the English tutorials, explore the ones in the local language. Isn’t it easy and helpful? It is.

5.       Screen Sharing

This is the most sought-after trick to non-technical people who want to remotely connect with the technology engineers or IT teams of their organization while working from home. There are apps, like TeamViewer or Anydesk for sharing the control of your system of computing device with the experts.

If you think that you are no expert, you can ask about how to download these apps on phone. Then, it won’t take much of the time to get a great degree of technical support from the IT help desk. Subsequently, you can watch how the troubleshooting takes place “live” on your screen.
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